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What is a PMI Balloon Note used?

I notice the PMI balloon notes have a field for "Text" that is different from the balloon text that is visible. What is this field used for?  Does anyone know where I can find detailed help on all the fields in this note?

 

I am trying to determine if there is an advantage to using the balloon notes as flag notes in our MBD files or if a custom symbol is good enough. The reason I am asking is traditionally we used a different shape for flags notes. I would like to keep the shape the same but if there is additional functionallity to the balloon note like embedding the note test in the balloon.

 

Side note, is there a way to change the shape of the balloon?


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